Refund Policy
Introduction
At Aladdin One Stop Services, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines the terms and conditions under which refunds, returns, and exchanges are processed. Please read this policy carefully before making a purchase.
This policy applies to both Business-to-Business (B2B) and Business-to-Consumer (B2C) transactions.
Eligibility for Refunds
Refunds may be issued under the following circumstances:
– The product or service is defective, damaged, or not as described.
– The product or service was not delivered.
– The customer cancels an order within the allowable cancellation period (if applicable).
Refunds are not available for:
– Products or services that have been used, damaged, or altered by the customer.
– Services that have already been rendered or partially used.
– Digital products or downloadable content (unless defective).
Refund Process
- Requesting a Refund:
To request a refund, please contact our customer support team at [email protected] within 2 days of receiving the product or service.
Provide your order number, a detailed description of the issue, and any supporting evidence (e.g., photos of damaged goods, service provided).
2.Approval and Processing:
Once your request is received, we will review it and notify you of the approval or rejection of your refund.
If approved, the refund will be processed within 7-10 business days.
3.Refund Method:
Refunds will be issued to the original payment method used for the purchasing of goods or services.
For B2B transactions, refunds may be issued via bank transfer or credit memo, depending on the agreement.
Returns and Exchanges
Returns:
If a return is required, you will receive instructions on how and where to send the product.
The product must be returned in its original packaging, unused, and in resalable condition.
Return shipping costs may be the responsibility of the customer unless the return is due to our error.
Exchanges:
Exchanges are subject to product and service availability.
If the requested product or service is unavailable, a refund will be issue instead.
Cancellations
B2C Orders:
You may cancel your order within 24 hours of placing it, provided the order has not yet been processed or shipped.
B2B Orders:
Cancellation terms for B2B orders will be outlined in the specific agreement or contract between Aladdin One Stop Services and the business client.
Non-Refundable Items
The following items are non-refundable:
Custom-made or personalized products.
Digital products or downloadable content (unless defective).
Services that have already been rendered or partially used.
Late or Missing Refunds
If you have not received your refund within the specified timeframe, please:
Check your bank account or payment method.
Contact your bank or payment provider, as processing times may vary.
If the issue persists, contact our customer support team at [email protected].
Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
Aladdin One Stop Services
Email : [email protected]
Phone : +1-720-998491
Address : 19200 E 65th Avenue Denver Colorado 80249
